These Terms of Service ("Terms") govern your access to and use of callsandwich.com and related websites, forms, support channels, and online materials operated by Call Sandwich Inc. ("Call Sandwich," "we," "us," or "our"). Separate written agreements may apply to paid services, professional services, software, or customer projects. If a separate agreement conflicts with these Terms, the separate agreement controls for that service.
These Terms are intended as a general website and services baseline for a California-based business. They should be reviewed by counsel for your specific offerings, customer contracts, and risk profile.
Use of the Website
You may use our website only for lawful business purposes and in accordance with these Terms. You may not interfere with the operation or security of the site, attempt unauthorized access, scrape content at unreasonable volume, submit malicious code, or use the site to violate any law or third-party right.
Services and Proposals
Information on the website is for general informational purposes and does not create a binding offer. Any consulting, development, telephony, AI voice, integration, support, or managed service work is subject to a signed proposal, statement of work, order form, master services agreement, or other written agreement.
Customer Content
If you submit project details, support information, files, prompts, recordings, call flows, credentials, or other materials, you represent that you have the right to provide them to us. You grant us the rights necessary to review, process, host, transmit, and use that content to respond to you and provide requested services.
Accounts and Security
If any service requires credentials or access permissions, you are responsible for maintaining their confidentiality and for activity under your account or systems. Notify us promptly if you believe access has been compromised.
Third-Party Services
Our work and website may involve third-party services such as Retell AI, Jambonz, carriers, hosting providers, CRMs, support tools, AI models, communications platforms, and analytics or security vendors. Third-party services are governed by their own terms and policies. We are not responsible for third-party services except as expressly stated in a separate written agreement.
Intellectual Property
The website, branding, logos, text, graphics, layouts, and other materials are owned by Call Sandwich or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from our materials without permission, except as allowed by law.
Feedback
If you provide ideas, suggestions, or feedback, you grant us a perpetual, worldwide, royalty-free right to use them without restriction or compensation.
Payments
Fees, billing schedules, taxes, and payment terms for paid services will be stated in the applicable written agreement. Unless stated otherwise, fees are non-refundable to the fullest extent permitted by law.
No Emergency Use
Our website, support forms, AI voice systems, and telephony integrations are not intended for emergency communications or life-safety use unless expressly agreed in writing with appropriate safeguards.
Disclaimers
The website and online materials are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the website will be uninterrupted, secure, or error-free.
Limitation of Liability
To the fullest extent permitted by law, Call Sandwich will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption arising from or related to the website or these Terms. Our total liability for claims related to the website or these Terms will not exceed one hundred dollars ($100) unless a separate written agreement states otherwise.
Indemnity
You agree to defend, indemnify, and hold harmless Call Sandwich and its officers, directors, employees, contractors, and agents from claims, damages, liabilities, costs, and expenses arising from your misuse of the website, violation of these Terms, or violation of law or third-party rights.
Changes
We may update these Terms from time to time. The effective date above indicates when these Terms were last updated. Your continued use of the website after changes become effective means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Subject to any separate written agreement, disputes arising from these Terms or the website will be brought in the state or federal courts located in Ventura County, California, and you consent to jurisdiction and venue there.
Contact
Call Sandwich Inc.
365 E Avenida De Los Arboles #64
Thousand Oaks, CA 91360
hello@callsandwich.com